The latest trend in online marketing is building a “personal relationship” with customers and readers. Sending newsy emails about your fab summer vacation isn’t enough anymore. Now you have to ask them about their fab summer vacations.
This is supposed to let readers know you really care about them.
Speaking as a reader, that would be a…not so much.
I read lots of books. Do I want all those authors clogging my inbox, trying to be my BFF? Nope. Not even if it’s Margaret Atwood. If she really cares about me, she’ll write another book, not have a virtual assistant send me a faux-friendly email.
As an author, it all makes me want to cry. How can a working author find time to be pen pals with thousands of readers—even with robotic help?